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Make a positive impact in the global healthcare community with cutting-edge medical mixed reality technology.

apoQlar is the developer of a medical mixed reality platform that is revolutionizing how medicine is practiced, experienced, learned, and shared.

VSI HoloMedicine® is a medically certified software platform that leverages the Microsoft HoloLens hardware to transform medical images, clinical workflows, and medical education into an interactive 3D mixed reality environment.

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Customer Success Specialist - (m/f/d)

Date Posted: 25/07/2022
Location: Hamburg, Germany
Type: Full Time

We are currently looking for an enthusiastic and motivated individual to join our team as a Full-Time Customer Success Specialist (m/f/d). You will work hand in hand with the Medical Application Specialist Team and Chief Operations Officer to ensure that the customer onboarding and whole cooperation cycle are done according to the customer expectations to ensure a high level of customer engagement.

Responsibilities:
• Partner with key customer decision maker(s) to aid the development of structure partnership(s) strategy as it relates to customer requirements
• Prepare and manage the customer onboarding documentation with support from the Head of Legal and Compliance in case changes to the standard documentation are required
• Create and monitor a selection of KPIs in order to consistently drive customer satisfaction, adoption, and retention
• Handle, in cooperation with the Medical Application Specialist Team, feedback calls to ensure a high level of customer engagement
• Manage a portfolio of existing customers, with a focus on retention and growth
• Research of account status to help prepare for contract negotiations. Assist in any Renewal strategies and execute on the Contract Renewal process when needed.

Your Profile:
• Experience in a Customer Service, Customer Care, Account Management, Customer Success or Sales position
• Experience in the healthcare industry is a plus
• Technical minded and enthusiastic about new technology
Fluency in German and English is mandatory
• Strong negotiation and communication skills
• Highly motivated and eager to learn in a fast-paced startup environment

Why apoQlar?
• Opportunity to positively impact the lives of patients, students, and surgeons around the world
• Chance to not just shape but also create an entirely new market in healthcare using medical mixed reality
• Work alongside a multicultural and international team – over 10 countries represented in our office
• A flat hierarchy with direct access to the founding team
• Have an immediate impact on business direction

Are you interested in helping us shape an entirely new market in healthcare and advancing next-generation medical technology?
Then we look forward to hearing from you!

Office Assistant (m/f/d)

Date Posted: 28/07/2022
Location: Hamburg, Germany
Type: Minijob

We are currently looking for an enthusiastic and motivated individual to join our team as a Office Assistant (m/f/d) Minijob. You already have some working experience as Office Assistant, a strong attention to detail, support the Management & Team Assistant in all kind of administrative areas. Do you want to be part of an amazing team? We cannot wait to get to know you!

Responsibilities:
• Support of team members, in administrative and organizational tasks
• Preparation of customer appointments and taking over the reception as well as the hosting of guests
• Forecasting and purchasing office supplies
• Arrange meeting space and conference room schedules
• Oversee mail deliveries, packages, and couriers
• Maintaining kitchen and meeting rooms

Your Profile:
Fluency in German and English is mandatory
• Strong communication skills
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars
• Willingness to learn and to grow as part of the company
• Exceptionally well organized and able to manage multiple tasks

Why apoQlar?
• Opportunity to positively impact the lives of patients, students, and surgeons around the world
• Chance to not just shape but also create an entirely new market in healthcare using medical mixed reality
• Work alongside a multicultural and international team – over 10 countries represented in our office
• A flat hierarchy with direct access to the founding team
• Have an immediate impact on business direction

Are you interested in helping us shape an entirely new market in healthcare and advancing next-generation medical technology?
Then we look forward to hearing from you!

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If you want to apply for a position that isn't advertised, please write us at [email protected]
We are always looking for passionate MedTech enthusiasts to join us in the world of Medical Metaverse!
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